Reader Question (my very first one!)My quilting friend, Liz, posted on Facebook this week:
"The disappointing thing today is that when I washed my flannel sheets, the bottom sheet came out of the dryer with a big hole where the sheet was shredded. I only had them ten years. But, back to Land's End, and I managed to get an order placed. I hope my bottom sheet will hold together until it comes. Maybe Karen can tell me in her Blog "diary of a home economics drop out" how to make flannel sheets last more than 10 years."
Thanks, Liz, for thinking of me. The thing is, I don't really know how to make a set of sheets last more than 10 years. I think mine do, but we rotate two sets per bed. And I'm sure that you've forgotten more about washing sheets and making beds than I ever knew!
Lands' End's Satisfaction GuaranteeWhat I do know, though, is that Lands' End (yes, that apostrophe is in the wrong place, but that's where they put it) has an unconditional satisfaction guarantee. Even if you've had the sheets 10 years, you ask? Well, there was only one way to find out.
Highlights of my Web Chat with Lands' EndHome Ec Dropout: My friend has a set of flannel sheets that she feels should have lasted more than 10 years. How does your satisfaction guarantee apply to her?
Lands' End: Our policy is Guaranteed. Period. If your friend feels that our sheets have not performed as expected, she may return them. With no record of the original purchase after that many years, she would receive the lowest price charged for that or the nearest equivalent item.
HED: I'm sure she'll be pleased. Does she just send them to you with a note? Will she receive a replacement or a credit, or will that be determined once you have received and inspected them?
LE: All will be determined in our returns department. Our address for returns is listed on our site for you (here). A note will have to be included with her name, address, and a daytime phone number. She will most likely receive a credit as a gift card.
So there you go, Liz. You may not be able to make them last longer, but you can send them back for a credit! If you could dig up the receipt, I believe you'd get back the full amount you paid. Thanks so much for (indirectly) asking me a question. Good luck!